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    Coordinator, Customer Service

    TEMPORARY POSITION - MATERNITY LEAVE REPLACEMENT

    The holder of this position is responsible for advising and assisting clients, or representatives, regarding any request inherent to orders of Fruits & Passion products. He also performs various administrative and clerical tasks in order to insure efficient functioning of operations.

    More precisely, the position holder takes on the following responsibilities:

    • Collect and manage complaints received over the phone or via email or fax, and find arrangement  satisfactory to both parties; upholding an approach that corresponds to the company’s values;
    • Transfer the various questions or requests to proper department or party;
    • Acquire thorough knowledge of products and their properties in order to advise clients accurately and offer superior service;
    • Receive orders from independent clients as wells as from the transactional site and enter data to Accpac system;
    • Process all request of modifications to orders in a timely manner and make sure client  and concerned parties are notified of measures undertaken;
    • Verify order/credit information and make sure they comply with minimum standards required;
    • Monitor orders’ status (back-order items, delivery problems);
    • In case of error (missing items, invoiced back-order items), investigate and apply necessary modifications;
    • Carry out all tasks in connection to return of merchandise (authorization number, merchandise replacement, follow-up and verification of data) and issue requests for credit;
    • Contribute efficient and assorted administrative support to representatives;
    • Refer new clients to representatives;
    • Ensure good communication between representatives and Head Office.

      

    Fruits & Passion is looking for people who share our values and are passionate about our products! We are seeking to attract new talent and we offer solid career development opportunities. We hope you will share the following traits with us: fascinated, attentive, energetic and disciplined! You must also meet the following criteria:

    • College diploma in Administration or equivalent;
    • 3 to 5 years client service experience in similar position;
    • Excellent interpersonal skills, diplomacy, client oriented and demonstrate great interest in offering superior service;
    • Resourceful, pro-active, self-reliant, flexibility and able to handle stressful situations;
    • Bilingualism essential (French and English, spoken and written).

     

    If you believe work and pleasure should coexist, if reading this job description fills you with enthusiasm and curiosity, if the above profile describes you to a T and if you can already picture yourself as a Fruits & Passion employee, apply today! 

     

    To apply

    Send your résumé to: rh@fruits-passion.com